Troubleshooting FAQs

What should I do if I receive an "Access Denied" or "Missing Key" error message when I try to open a module?
When the module opens in a new tab, if the player box displays a white screen with an error message like the examples below, please refresh your browser.  ...
Mon, 4 Oct, 2021 at 2:11 PM
Cannot Connect to the Learning Record Store Error
After clicking a module to begin a course, if you are asked to log into the Learning Record Store, do not try to continue with your courses.  Your Mac&#...
Mon, 4 Oct, 2021 at 2:14 PM
How do I update my campus/school location?
To update your campus/school location in your teacher dashboard, follow the steps below:     Log into your teacher dashboard: https://courses.responsivele...
Mon, 11 Oct, 2021 at 1:25 PM
iSpring Play is not Compatible
If you are trying to use a tablet or iPad, and you are prompted to download/use iSpring Play, please be aware that it is not compatible with our course libr...
Mon, 4 Oct, 2021 at 2:15 PM
What browser should I use?
Our tech team has recently completed extensive testing on the system requirements. We found that Google Chrome tends to provide the best user experience. Y...
Mon, 4 Oct, 2021 at 2:18 PM
What should I do if my courses will not load?
Many users have reported a compatibility issue with outdated Mac Operating Systems. The error occurs after clicking a module to begin a course. Instead of t...
Mon, 4 Oct, 2021 at 2:21 PM
I requested my login credentials, but I haven't received them yet. What is my next step?
If you have requested your login credentials, please be sure to check your junk or spam folder for the information.  Do not send multiple requests thro...
Mon, 4 Oct, 2021 at 2:22 PM
Why am I getting an "Unsupported Browser" message?
Unfortunately, HTML 5 has known compatibility issues with Internet Explorer and Microsoft Edge. We have found that Google Chrome tends to provide the best u...
Mon, 4 Oct, 2021 at 2:02 PM
I no longer have access to the email I signed up with. How do I access my account?
If you no longer have access to the email you registered with and need access to your account, please contact us at support@responsivelearning.com with the ...
Mon, 4 Oct, 2021 at 2:07 PM
My name, email, or location has changed. How do I get it adjusted?
If you need to change your profile information, such as your name, campus/district, or email address, please contact us at support@responsivelearning.com wi...
Mon, 4 Oct, 2021 at 2:27 PM