If a participant holds a user account that was created with a different district, they will not appear on your Summary or Detailed Reports.
Please contact our support team at support@responsivelearning.com with the participant’s name, the email they used to register, the name of their former district/campus, current email, and the name of their current district/campus, and we’ll be happy to adjust their location for you.
To relocate a participant who is registered in your district, follow the steps below:
- Click the "Manage Participants menu option on the left-hand side of your dashboard.
- If you do not see the participant, search for them by typing their first and last name into the respective columns on the table.
- Click the blue "edit" link next to the participant's name. This will open a pop-up.
- In the pop-up, click the name of the location your participant is currently listed at.
- Type the correct campus name and click the "Search" button. If you do not see the correct campus name, contact us at support@responsivelearning.com, and we will add the campus to our system.
- Click the "Save" button at the bottom of the popup.
Note: Only Administrators with district privileges can move participants from one campus to another.
If you're a campus administrator and notice that a participant is listed at the wrong campus, please contact support@responsivelearning.com with that participant's name, email address, correct campus, and the campus they're currently listed at in the system, and we'll be happy to help you.