Troubleshooting FAQs
When the module opens in a new tab, if the player box displays a white screen with an error message like the examples below, please refresh your browser. ...
Mon, 4 Oct, 2021 at 2:11 PM
After clicking a module to begin a course, if you are asked to log into the Learning Record Store, do not try to continue with your courses. Your Mac...
Mon, 4 Oct, 2021 at 2:14 PM
To update your campus/school location in your teacher dashboard, follow the steps below: Log into your teacher dashboard: https://courses.responsivele...
Mon, 11 Oct, 2021 at 1:25 PM
If you are trying to use a tablet or iPad, and you are prompted to download/use iSpring Play, please be aware that it is not compatible with our course libr...
Mon, 4 Oct, 2021 at 2:15 PM
Our tech team has recently completed extensive testing on the system requirements. We found that Google Chrome tends to provide the best user experience. Y...
Mon, 4 Oct, 2021 at 2:18 PM
Many users have reported a compatibility issue with outdated Mac Operating Systems. The error occurs after clicking a module to begin a course. Instead of t...
Mon, 4 Oct, 2021 at 2:21 PM
If you have requested your login credentials, please be sure to check your junk or spam folder for the information. Do not send multiple requests thro...
Mon, 4 Oct, 2021 at 2:22 PM
Unfortunately, HTML 5 has known compatibility issues with Internet Explorer and Microsoft Edge. We have found that Google Chrome tends to provide the best u...
Mon, 4 Oct, 2021 at 2:02 PM
If you no longer have access to the email you registered with and need access to your account, please contact us at support@responsivelearning.com with the ...
Mon, 4 Oct, 2021 at 2:07 PM
If you need to change your profile information, such as your name, campus/district, or email address, please contact us at support@responsivelearning.com wi...
Mon, 4 Oct, 2021 at 2:27 PM