What should I do if I receive an "Access Denied" or "Missing Key" error message when I try to open a module? : Responsive Learning Support

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What should I do if I receive an "Access Denied" or "Missing Key" error message when I try to open a module? Print

Modified on: Mon, 4 Oct, 2021 at 2:11 PM

When the module opens in a new tab, if the player box displays a white screen with an error message like the examples below, please refresh your browser.

Refreshing your browser should resolve the problem, allowing your course to load.

Examples:

Access Denied:

Missing Key:

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What should I do if I receive an "Access Denied" or "Missing Key" error message when I try to open a module? Print

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