Responsive Learning Support

Getting Started FAQs 5

• Once I'm logged in, how do I access the courses?
• Where do I find course resources?
• Why aren't there any courses available to me?
• I'm a teacher, and I need to create an account. How do I do that?
• Why isn't my registration code working?

Troubleshooting FAQs 11

• What should I do if I receive an "Access Denied" or "Missing Key" error message when I try to open a module?
• Cannot Connect to the Learning Record Store Error
• How do I update my campus/school location?
• iSpring Play is not Compatible
• What browser should I use?

View all 11

Course Completion FAQs 3

• I can't open my certificate of completion. How can I fix this?
• After viewing a course, there is no certificate available to download. How should I proceed?
• How can I check on my course progress?

Updated Dashboard 0

General Administrator FAQs 7

• How do I adjust my name/email/phone number/position/location?
• I forgot my password, how do I reset it?
• I'm listed at the wrong campus/district. How can I fix it?
• What does teacher self-registration look like?
• What do teachers see when they take a course?

View all 7

Managing Participants FAQs 8

• What is the Manage Participants Section?
• My participant is at the wrong campus. How can I move them to the right one?
• How do I download a participant's certificate of completion?
• How do I find participants and edit their details?
• How do I add Report Viewers?

View all 8

Report FAQs 3

• What are reports?
• What is the Course Summary Report?
• What is the Course Detail Report?

Orders FAQs 1

• How can I check my registration code/order end date/ credits left in an order?

General FAQs 2

• How do I get a quote or information on district pricing?
• What are your office hours?

General GT ID FAQs 3

• GT ID: How do I invite collaborators to participate in GT identification?
• GT ID: How do I upload student work and projects?
• GT ID: What is the Parent Dashboard, and how do I use it?

GT ID FAQs for the District Administrator 6

• What are "roles" in the GT Identification System, and what information do they have access to?
• Can we connect our student information system (SIS) to the GT ID System?
• GT ID: How do I set up roles for my district?
• Which GT ID system-generated letters can I customize?
• Can we still use the GT ID System if a parent doesn't have a computer or email?

View all 6